Contact Us
Email [email protected] and a member of the editorial team will read your message. We are a research and comparison publisher, not a casino operator, so the fastest way to get a useful reply is to tell us which page you were reading, which brand you are asking about, and what you were trying to find out. Most readers who write to us want one of three things: a bonus term explained, a factual correction made, or help understanding why a payout is taking longer than expected.
This page also sets out what we can realistically do, what only the operator or a regulator can do, and how the rankings you see on Online Casinos are put together — including where money changes hands.
What to include when you email us
- The page URL or page title you were on.
- The casino brand involved, if your question is about a specific one.
- Your state of residence — legal availability and payment options differ state by state, and a general answer is often wrong for a particular state.
- The exact wording of the offer or term you are asking about, copied from the operator's site.
- Screenshots of anything you think we have reported incorrectly.
Please do not send us account numbers, card details, Social Security numbers, copies of ID documents or passwords. We never need them, and we cannot act on your casino account on your behalf. If you are in crisis over gambling losses, put that at the top of your message and read our responsible gambling resources first — those routes are faster than waiting on an email from us.
How we handle the four most common messages
| Your message | What we can do | What we cannot do |
|---|---|---|
| "Explain this bonus term" | Walk through wagering requirements, max bet caps, expiry windows and cashout limits in plain English | Change the term, or get an exception applied to your account |
| "Your page is out of date" | Re-check the operator's published terms and correct or date the page | Verify claims we cannot source to the operator or a regulator |
| "My withdrawal is stuck" | Explain typical KYC and source-of-funds steps, and point you to the operator's complaints procedure and the relevant state regulator | Release funds, contact the casino as your representative, or promise an outcome |
| "Is this casino legal where I live" | Explain how state licensing works and what to check on a regulator's own register | Give legal advice or confirm a licence we have not verified |
Commercial disclosure, stated plainly
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. Commission does not buy a position in our lists, and it does not soften a write-up. Editorial ratings on this site are our own assessment of published terms and features — they are not customer-review scores, and they are not the result of us depositing or playing. If you believe a commercial relationship has coloured something we wrote, say so in your email and we will look at it.
Questions about the brands we list
Reader mail clusters around the headline offers, so here is what we would tell you if you emailed about the three most-asked-about entries. Every offer below is the operator's own advertised promotion; the terms that actually decide its value sit with the operator and should be read before you deposit.
Raging Bull — the biggest headline number, and the most questions
Ranked first on our list at an editorial 10.0, Raging Bull draws the most correspondence simply because 410% up to $10,000 plus 50 free spins is the largest percentage most readers have seen. That is precisely why it belongs on a contact page: a match of that size is almost always paired with playthrough requirements, a maximum bet while a bonus is active, an expiry window and a cap on how much of the bonus winnings can be withdrawn. The $10,000 ceiling is reachable only at deposit levels most players will never make. Limitation: the practical cost of clearing a bonus this large is high, and if you breach a max-bet rule mid-playthrough the balance can be voided — check that clause before you claim.
Magician Bet — the one we recommend to readers who hate fine print
Magician Bet's 101% no-wagering offer is on this page because it answers the single most common complaint we receive: that bonus money cannot be withdrawn. A no-wagering structure removes the playthrough hurdle, which usually means what you win from the bonus is yours to cash out subject to normal withdrawal rules. Editorial rating 9.8. Limitation: the match percentage is modest next to the rest of the table, and "no wagering" does not mean no conditions — minimum deposits, maximum cashout on bonus funds, game weighting and expiry can all still apply. Read the promotion page rather than the banner.
Slots of Vegas — a game-specific offer, which trips people up
At 9.6, Slots of Vegas advertises a 375% bonus plus 50 free spins on Cash Chaser. We include it here because tying spins to one named title is the kind of detail readers overwrite in their memory and then contact us about. The spins are valid on that game only; winnings from free spins commonly carry their own wagering and their own cashout cap, separate from the deposit match. Limitation: a large percentage match with slots-only contribution means table game and live dealer play may count little or nothing toward clearing it, so it suits slot players and few others.
The rest of the list at a glance
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 |
| BetUS | 200% up to $4,000 for new players | 9.1 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.1 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.7 |
Note the two different currencies in that table. Offers quoted in SC are sweepstakes-style coin packages rather than dollar matches, and an offer quoted in BTC is a crypto-denominated promotion. Those are not interchangeable with a dollar bonus, and the withdrawal path differs. If a table entry is unclear on a page you are reading, that is a good reason to write to us.
Money questions we answer most often
Reading our pages costs nothing. Everything else is between you and the operator, and the numbers vary by brand and by state, so treat the following as what to check rather than as fixed figures.
- Minimum deposit. Often the real gatekeeper on a big percentage match — a 500% offer is worthless if the qualifying deposit is above your budget.
- Deposit methods. Debit cards are the most widely accepted; credit card deposits are refused by some issuers for gambling and may be treated as a cash advance with interest from day one. Bank transfer and ACH are common, e-wallet support varies by brand, and PayPal availability is brand and state specific — verify it on the cashier page rather than assuming.
- Withdrawal methods. Many operators pay back to the method you deposited with. ACH and bank transfer typically take business days; card refunds can be slower than the operator's advertised processing time because your bank adds its own leg.
- Fees. Deposits are frequently free, withdrawals less consistently so. Check for per-transaction charges, currency conversion on crypto cash-outs, and fees for a second withdrawal in the same period.
- Limits. Minimum withdrawal amounts, daily, weekly and monthly caps, and separate caps on bonus-derived winnings all shape how long it takes to get a balance out.
- Timing. Advertised processing times are the operator's claim, not a tested result. The pending or reversal window before processing even begins is where most delays sit.
What is in the games catalogs we write about
When you contact us about "which casino has X", it helps to know how we group things. Slots cover classic three-reel, video slots and progressive jackpots, and differ mainly by RTP, volatility and how much each contributes toward bonus playthrough. Table games — blackjack, roulette, baccarat — generally have a lower house edge than slots but frequently count at a reduced rate, or not at all, toward wagering. Live dealer rooms stream real tables in real time and usually carry their own bet limits and their own bonus exclusions. Outcomes in digital games are produced by random number generators; live tables use physical equipment. Mobile play runs either through a browser or a dedicated app, and the catalog on mobile is sometimes narrower than on desktop. We do not publish game counts unless the operator states them, so if a page you read gives a number and you think it is wrong, tell us where you saw it.
The other products these brands run
Several operators on our list are not casino-only. BetUS, for instance, sits in a group of brands that also run sportsbook betting alongside casino play, and sports wagering is regulated separately from casino gaming in many states — a licence for one does not imply a licence for the other. Others run poker rooms, bingo, or sweepstakes-style coin play where you buy coin packages and redeem prizes rather than betting dollars directly. Bonuses rarely move between products: a casino welcome match usually cannot be cleared on sportsbook bets, and sweepstakes coin balances do not behave like a cash balance. If you contacted us because a bonus would not apply where you expected, this is often why.
Eligibility, licensing and where a complaint really goes
You must be 21 or over to gamble online in most US states that permit it, and physically located in a state where the activity is licensed. There is no single federal licence for online casinos. Regulation happens at state level, through bodies such as state gaming commissions and control boards, and each licensed operator appears on that state's own register. Accepting sign-ups from US residents is not the same as being authorized to serve them — always confirm a brand's status on the regulator's register for your state before depositing.
That distinction decides who can actually help you. The order to follow is:
- Raise it with the operator's customer support in writing and keep the thread.
- Escalate through the operator's formal complaints procedure, which its terms must set out, and ask for a final response.
- Take it to the regulator in the state whose licence the operator holds, or to any alternative dispute body named in the terms.
- Tell us what happened, so we can record it against the brand in future research.
We cannot compel an operator to pay, and we will never tell you a casino is completely safe or that a withdrawal is guaranteed. What we can do is keep the published terms on our pages accurate and flag patterns when several readers report the same thing.
Corrections, press and editorial standards
Use the same address for corrections, and mark the subject line clearly. Our pages are checked against operator terms and regulator sources, and time-sensitive findings carry a date — the details on this page were reviewed on Sep 25, 2026 by Hailey Harrison. We do not test casinos by depositing or playing; our assessments are based on published terms, licensing records and feature research. Operators and PR representatives are welcome to send corrections with a source; we do not accept payment to change a rating or to remove a criticism. More on who writes here is on our about page, and the rules governing use of this site are in the terms and conditions.
Before you write to us
If your question is about a specific promotion, the operator's own terms page will answer it faster and more authoritatively than we can. If it is about whether you can legally play where you live, your state regulator's register is the primary source. If it is about your own gambling, deposit limits, loss limits, self-exclusion and blocking software are available now and do not require anyone's permission. For everything else — a term that reads two ways, a figure that looks wrong, an experience worth recording — email [email protected]. We read everything, and we would rather hear about a mistake than leave it on the page.